The
Bright Haven Center for Youth and Educational Development
Effective
Date: February 6, 2026
The Bright Haven Center for
Youth and Educational Development ("we," "us," or
"our") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you
visit our website thebrighthavencenter.org and use our services. We hold the
privacy of your personal information in the highest regard.
This policy will be
continuously assessed against new technologies, business practices, and our
customers' needs. By using our website, you consent to the practices described
in this Privacy Policy.
1. Information We Collect
Personal Information You Provide
When you contact us through
email or our online contact form, you may voluntarily provide us with personal
information, including but not limited to:
• Name
• Email
address
• Phone
number
• Any
other information you choose to provide in correspondence
If you choose to correspond with us through email, we may
retain the content of your email messages, your email address, and our
responses. We provide the same protections for these electronic communications
that we employ in the maintenance of information received by mail and
telephone.
Automatically Collected
Information
When you visit our website, we
automatically collect certain information about your device and browsing
actions through cookies and similar technologies. This may include:
• IP
address
• Browser
type and version
• Operating
system
• Pages
visited and time spent on pages
• Referring
website addresses
• Date
and time of visits
2. Cookies and Tracking Technologies
What Are Cookies?
A cookie is a small text file
that a website stores on your computer or mobile device when you visit the
site. Cookies enable the website to remember your actions and preferences over
time.
Types of Cookies We Use
• Essential
Cookies: Necessary for the website to function properly
• Analytics
Cookies: Help us understand how visitors use our website
Managing Cookies
Most web browsers are set to
accept cookies by default. You can choose to set your browser to remove or
reject cookies. Please note that if you choose to remove or reject cookies,
this could affect the availability and functionality of our website.
3. How We Use Your Information
We use the information we
collect for the following purposes:
• To
respond to your inquiries and provide requested information about our programs
and services
• To
improve our website content and user experience
• To
administer our business activities and provide services you have requested
• To
analyze website usage and trends
• To
comply with legal obligations
• To
protect our rights, privacy, safety, or property, and that of you or others
4. Information Sharing and Disclosures
We do not sell, trade, rent, or
lease your personal information to third parties. We may share your information
only in the following circumstances:
• Service
Providers: We may share information with third-party service providers who
perform services on our behalf, such as website hosting, data analysis, and
email delivery. These providers are contractually obligated to protect your
information and use it only for the purposes for which it was disclosed.
• Legal
Compliance: We may disclose information when legally required to do so, in
response to lawful requests by public authorities, or to protect our legal
rights.
• Business
Transfers: In the event of a merger, acquisition, reorganization, or sale
of assets, your information may be transferred as part of that transaction.
• Protection
of Rights: We may disclose information when we believe it is necessary to
identify, contact, or bring legal action against someone who may be violating
our Terms of Service or causing injury to or interference with our rights or
property, other users, or anyone else.
5. Children's Privacy
The Bright Haven Center serves
youth and families, and we are committed to protecting the privacy of children.
We comply with the Children's Online Privacy Protection Act (COPPA).
We do not knowingly collect
personal information from children under 13 years of age through our website
without verifiable parental consent. If you are a parent or guardian and
believe that your child under 13 has provided personal information to us
without your consent, please contact us at the email address provided below,
and we will take steps to remove such information from our systems.
For children between 13 and 18
years of age, we encourage parents and guardians to be involved in their
child's online activities and to discuss privacy concerns with them.
6. Data Security
We implement appropriate
technical and organizational security measures to protect your personal
information against unauthorized access, alteration, disclosure, or
destruction. These measures include:
• Secure
socket layer (SSL) encryption for data transmission
• Regular
security assessments and updates
• Restricted
access to personal information on a need-to-know basis
• Regular
staff training on data protection and privacy
However, no method of transmission over the Internet or
electronic storage is 100% secure. While we strive to use commercially
acceptable means to protect your personal information, we cannot guarantee
absolute security.
7. Data Retention
We retain your personal
information only for as long as necessary to fulfill the purposes for which it
was collected, including to satisfy any legal, accounting, or reporting
requirements. The retention period varies depending on the type of information and
the purpose for which it is used:
• Contact
Form Inquiries: Retained for up to 3 years from the date of last contact
• Website
Analytics Data: Retained in aggregated form for up to 2 years
When personal information is no longer needed, we will
securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you
may have certain rights regarding your personal information:
• Right
to Access: You may request confirmation of what personal information we
hold about you
• Right
to Correction: You may request that we correct inaccurate or incomplete
information
• Right
to Deletion: You may request that we delete your personal information,
subject to certain exceptions
• Right
to Opt-Out: You may opt out of certain uses of your information, such as
marketing communications
To exercise any of these rights, please contact us using the
information provided in Section 12 below. We will respond to your request
within a reasonable timeframe as required by applicable law.
9. California Privacy Rights
If you are a California
resident, you have additional rights under the California Consumer Privacy Act
(CCPA):
• Right
to know what personal information is collected, used, shared, or sold
• Right
to delete personal information held by us
• Right
to opt-out of the sale of personal information (Note: We do not sell personal
information)
• Right
to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us at
privacy@thebrighthavencenter.org.
10. Third-Party Websites
Our website may contain links to
third-party websites that are not operated by us. We are not responsible for
the privacy practices or content of these third-party sites. We encourage you
to review the privacy policies of any third-party sites you visit. When you
click on a link to leave our website, our Privacy Policy no longer applies.
11. Changes To This Privacy Policy
We reserve the right to update
or modify this Privacy Policy at any time. When we make changes, we will update
the "Effective Date" at the top of this policy. We encourage you to
review this Privacy Policy periodically to stay informed about how we are
protecting your information.
If we make material changes to
this Privacy Policy, we will notify you by prominently posting a notice on our
website or by sending you an email at the address you have provided.
Your continued use of our
website after any changes to this Privacy Policy constitutes your acceptance of
such changes.
12. Contact Information
If you have any questions,
concerns, or requests regarding this Privacy Policy or our privacy practices,
please contact us at:
The Bright Haven Center for
Youth and Educational Development
Email: privacy@thebrighthavencenter.org
Website: https://thebrighthavencenter.org
We will respond to your inquiry
within 30 days of receipt.
13. Consent
By using our website and
providing your personal information, you consent to the collection, use, and
disclosure of your information as described in this Privacy Policy. If you do
not agree with this Privacy Policy, please do not use our website or provide us
with your personal information.
14. SMS/Text Messaging
Text Message Communications
Consent and Opt-In
By providing your mobile phone number and opting in to receive text messages from The Bright Haven Center, you consent to receive SMS messages including program updates, event notifications, volunteer opportunities, donation receipts, and important account information. Your consent is not a condition of participation in our programs or services.
Message Frequency
Message frequency varies depending on your engagement with our programs and events. You may receive up to five (5) messages per month, though actual frequency may be higher or lower based on organizational activities and your specific interests.
Message and Data Rates
Standard message and data rates may apply based on your mobile carrier's plan. Please contact your mobile service provider for details about your specific plan and any applicable charges.
How We Use Your Mobile Number
We use your mobile phone number solely for the purposes you've consented to, which may include:
Sending program updates and announcements
Event reminders and invitations
Volunteer opportunity notifications
Donation receipts and acknowledgments
Account-related information
Emergency notifications (if applicable)
We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.
Opt-Out Instructions
You may opt out of receiving text messages at any time by:
Replying STOP to any text message you receive from us
Contacting us at privacy@thebrighthavencenter.org
Updating your communication preferences in your account settings
Once you opt out, you will receive a confirmation message, and no further messages will be sent unless you opt back in.
Changes to Text Messaging Practices
We reserve the right to modify our text messaging practices at any time. If we make material changes to how we use your mobile phone number, we will notify you via text message or other means before the changes take effect.
Carrier Liability
The Bright Haven Center is not liable for delayed or undelivered messages. Wireless carriers are not liable for delayed or undelivered messages.
Our text messaging service is available on major carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Please check with your carrier for availability.
